![]() If needed, a supervisor can give instructions to an employee without the customer hearing (in other words, they “whisper”) and even take over a call to resolve an issue.Ĭall recording and monitoring tools can help you assess employee skills. Leaders can monitor real-time inbound and outbound phone calls for on-the-spot tips or training. Impressively, Zoom Phone includes call barge, monitor, whisper and takeover with all subscriptions. These are advanced features typically found in call center systems or higher-priced VoIP phone solutions. Source: Zoom Call Barge, Monitor and Whisper Still, check out our review of RingCentral to learn why we prefer it for collaboration.Ĭreate and share whiteboards in the Zoom app. Users can share files, images, GIFs and emojis in team chat channels. We like the editable whiteboards, which you can work on solo or with others during a meeting. Although RingCentral is our top pick for businesses interested in team activities, we appreciate that Zoom offers similar tools. Zoom Phone and several alternatives provide collaboration spaces. ![]() You can personalize your waiting room with a custom message. ![]() The platform even supports streaming to YouTube and Facebook, which competitor 8×8 also offers. The capacity increases to 300 people for 30 hours for Zoom One Business Plus users. Zoom allows unlimited conferencing for 40 minutes with 100 attendees. There are waiting rooms, automated captions and a screen-sharing feature. We love that all Zoom Phone subscriptions integrate with the vendor’s free video software. While this feature is relatively common on cloud PBX phone systems today, many lock virtual meeting tools behind more expensive plans. Explore our favorite Zoom Phone features for small companies below. The right business tools improve customer experiences while breaking down communication barriers between employees and departments. Zoom’s streamlined apps work well on desktops and cell phones. If this could be an issue for your team, we recommend checking out our review of Ooma as it’s very user-friendly and provides basic video calling functionality. However, if your company is switching from a landline to VoIP service, there could be a learning curve, especially on the administration side. Simple tasks like call forwarding aren’t complicated, and you can use the default setting for many tools. It provides tips during navigation, which helps first-time users.īasic functions are relatively intuitive even nontechnical team members can understand how to make and receive calls or start a Zoom meeting. Regardless of the device used, Zoom places icons for each tool across the top of the screen. We like that Zoom Phone users can use a mobile app, desktop client, plug-and-play VoIP phones or analog devices for inbound and outbound calls. Users can also access most features via Zoom’s web portal without downloading software. Tools for the phone system will appear in the navigation menu once you upgrade to one of the paid Zoom Phone plans. Zoom uses one application for its phone, chat and video services, so you can download the desktop client or mobile app and enjoy access to all features. Zoom Phone usage grew more than 100 percent year over year, with the company reporting it surpassed 5.5 million seats by the fourth quarter of 2022. For these reasons, Zoom can’t be beaten if you’re looking for a phone system with top-of-the-line video conferencing abilities. We like that Zoom still keeps the price reasonable - it’s only $25 per user, per month, less than what other VoIP providers like RingCentral or Nextiva charge for entry-tier subscriptions. It increases your conference capacity to 300 participants and adds cloud recording storage. Organizations that want to get the most out of their video conferences should choose the Zoom One Business Plus package. ![]() Users can instant message co-workers or collaborate during a whiteboard session and, unlike with RingCentral, the whiteboard tool works in breakout rooms you can even have up to 50 separate rooms. We appreciate being able to merge VoIP and video calls or seamlessly switch between channels. It supports 40-minute video conferences with 100 participants, far more than the 10 people allowed by Dialpad. Zoom Phone subscriptions start at $10 per user and integrate with the Zoom meeting platform. We love that Zoom’s VoIP plans close this gap by incorporating internet-based voice calling into its free video communications platform. Even so, employees often resort to using the Zoom meeting app because it’s more familiar than their phone app. As a result, the best business phone systems today include video conferencing capabilities. Increasingly, companies use online meetings to connect with clients, vendors and staff. Customer support 8.5/10 Why We Chose Zoom for Video conferencing
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